Jennifer Furniture Policy & Worryfree Guarantee
Jennifer Furniture guarantees to you, the original purchaser that the wood frame construction, upholstery fabric, seams, seat cushion cores, and other padding materials, springs and webbing, bed and recliner mechanisms, the mattress and all tables will be free of defects, due to faulty materials or workmanship, under normal household use for a period of one (1) year from the original delivery date.
If you have purchased the Fabric / Leather Protection Plan, please refer to the Protection Plan Certificate for the terms and conditions.
All pieces are crafted individually. As a result variations from the showroom model may exist and meet acceptable industry standards. Jennifer Furniture does not guarantee fabrics or leathers against normal wear and tear which may include wrinkling, pilling, fading, shrinking, or stretching. “Brushed Fabrics or Leathers” have natural hallmarks; lines, rubs, and creases are part of the intrinsic character of the fabric/leather and not considered defects. Lines, rubs and creases are natural to the fabric and add to its casual elegance. Leather is a natural product. Inconsistencies of color should be expected in all dyed leather hides. Scars, stains, abrasions, and shading of color are normal in all leather. Never use abrasive cleaners, saddle soaps, or chemicals on the surface of your leather. With use, seat cushion cores and filling materials will soften,
lose height, and conform to the shape of the users. These changes are normal and expected and are not considered defects in materials or workmanship. The softening of springs and webbing over time is normal and expected and is not considered a defect in materials or workmanship.
It is the customer's responsibility to inspect all merchandise at the time of pick-up and/or delivery. Jennifer Furniture will not be responsible for damages that are not reported within two (2) days from the date of delivery/pickup. Jennifer Furniture will not be responsible for handling damage to any merchandise that has been moved/caused by misuse or negligence of the purchaser and not covered under the guarantee. This guarantee is non-transferable. In the event of a manufacturer defect, Jennifer Furniture will have the defective item serviced at no charge, providing it is within the guarantee period. In the event that a component, style, or fabric that is needed as a replacement have been discontinued, Jennifer Furniture reserves the right to replace such defective component, style, or fabric/leather with a comparable alternative. Jennifer Furniture will not assume responsibility for dye lot variances on any items serviced beyond the one year guarantee period for upholstery/leather.
lose height, and conform to the shape of the users. These changes are normal and expected and are not considered defects in materials or workmanship. The softening of springs and webbing over time is normal and expected and is not considered a defect in materials or workmanship.
It is the customer's responsibility to inspect all merchandise at the time of pick-up and/or delivery. Jennifer Furniture will not be responsible for damages that are not reported within two (2) days from the date of delivery/pickup. Jennifer Furniture will not be responsible for handling damage to any merchandise that has been moved/caused by misuse or negligence of the purchaser and not covered under the guarantee. This guarantee is non-transferable. In the event of a manufacturer defect, Jennifer Furniture will have the defective item serviced at no charge, providing it is within the guarantee period. In the event that a component, style, or fabric that is needed as a replacement have been discontinued, Jennifer Furniture reserves the right to replace such defective component, style, or fabric/leather with a comparable alternative. Jennifer Furniture will not assume responsibility for dye lot variances on any items serviced beyond the one year guarantee period for upholstery/leather.
To qualify for this guarantee, the original purchaser must provide proof of purchase by supplying the order number from the sales receipt and/or the receipt.
Floor samples are sold in As-Is condition, no returns, no refunds, no exchanges, no service, and/or no cancellations after 72 hours if the merchandise has not been picked up. All sales are final and merchandise must be picked up or delivered within 5 business days. Buyers must bring his or her own help when picking up merchandise. Jennifer Furniture does not supply help or packing materials for pickups. Jennifer Furniture stores are not responsible for any damages that may occur during and after pickup.
All size and measurements remain the responsibility of the buyer.