Return / Exchange Policy

Return / Exchange Policy

Online purchases on Jennifer Furniture are subject to the terms and conditions herein set and cannot be changed or otherwise modified verbally. Errors in arithmetic are subject to correction.
Once furniture is accepted you cannot return unless the following exceptions occur. And will also require approval.
1. Item are factory deflective or damaged on delivery - This must be reported within 72 hours of delivery
2. Unserviceable defects that cannot be replaced within 1 year of factory warranty 

Bedding and mattresses are not refundable or exchangeable. Payment must be made in full before delivery / pick up. Delivery/pick up may not be available in all areas. There is a fee for delivery. The fee varies based on the area of delivery. Not all delivery services are available in all areas. All estimated time frames for delivery are approximate.  

Failure to be home for delivery will result in a full re-delivery charge. Anyone that you select to accept your merchandise on delivery acts as your agent.  All signed acceptances are binding.  Once furniture is delivered in good condition, there is no return policy or exchange policy. If any delivered furniture has defects, Customer Service will assist in repairs or exchanges.

Responsibility for the size(s) of items selected, with respect to home delivery, remains with the buyer. If Jennifer Furniture has to disassemble and reassemble your furniture in order to complete the delivery, there will be an additional charge (service not available in all markets). The delivery service will do whatever is reasonably possible to prevent you from incurring this expense. If a disassembly delivery is required, a professional technician will be dispatched to the delivery address on a later date to complete your delivery. The delivery service cannot hoist furniture under any circumstances. The delivery service cannot move existing furniture. The room where the merchandise will be delivered must be cleared and prepared for delivery. If not, the delivery may not be possible. Jennifer Furniture cannot be held responsible for non-delivery due to circumstances beyond our direct control.